We want you to understand how we collect, use, and protect your personal information when you visit our website or buy our products. This page explains everything in simple words that are easy to understand.
When you buy RespoClear or contact us, we collect some basic information about you. This helps us send your order and answer your questions. We only ask for information we really need.
We collect this information when you:
The information we collect includes your name, email address, phone number, and shipping address. We also need your payment information to process your order, but we never store your credit card details on our computers.
When you visit our website, your computer automatically shares some information with us. This is normal for all websites and helps us make sure our site works properly for everyone.
Your computer tells us things like what type of device you are using, what web browser you have, and which pages you visit on our site. We also see your IP address, which is like your computer's mailing address on the internet.
This automatic information helps us:
The main reason we collect your information is to send you the RespoClear supplements you ordered. We need your name and address to ship your package. We need your email to send you tracking information so you know when your order will arrive.
We also use your information to process your payment safely. Our payment system is very secure and follows all the rules to keep your money safe.
Sometimes customers have questions about their orders or about RespoClear. When you contact us, we use your information to help you quickly. We might need to look up your order or send you helpful information by email.
Our customer service team uses your information to give you the best help possible. They can see your order history and help solve any problems you might have.
We sometimes send emails with important information about your orders. This includes confirmation that we received your order, shipping updates, and delivery notifications. These emails help you track your RespoClear supplements.
We might also send you:
You can stop these emails anytime by clicking "unsubscribe" at the bottom of any email we send you.
We work with other companies to help us serve you better. These companies help us with things like shipping your orders, processing payments, and sending emails. We only share the information they need to do their job.
These trusted companies help us with:
All these companies have signed agreements promising to keep your information safe and use it only for helping us serve you. They cannot use your information for their own business purposes.
We promise we will never sell your personal information to anyone. Your information is not for sale. We do not give your email address, phone number, or other personal details to companies that want to send you advertisements.
Some websites make money by selling customer information, but we do not do this. Your trust is more important to us than making extra money from your personal details.
Sometimes the government or police might ask us to share information. This only happens in special cases when they need information to solve crimes or enforce laws. We only share information when the law says we have to.
We also might share information to protect our business from fraud or to protect other customers from harmful activities.
We use powerful computer security systems to protect your information. Our website has special security certificates that encrypt your information. This means your data gets scrambled when it travels over the internet so bad people cannot read it.
Our security includes:
We regularly test our security systems to make sure they work properly. Our technical team watches for any suspicious activity and fixes problems quickly.
Only certain employees can see your personal information. These employees need access to do their jobs, like processing your orders or helping with customer service. Everyone who can see your information has been trained on how to keep it safe.
We do not let employees take your information home or share it with friends and family. All our staff members have signed agreements promising to protect customer information.
We keep your information only as long as we need it. We need to keep order information for several years for tax and business reasons. We keep customer service records to help with future questions you might have.
If you ask us to delete your information, we will remove it from our active systems. However, we might keep some records for legal reasons or to protect against fraud.
Cookies are tiny files that websites save on your computer. Think of them like small notes that help our website remember things about your visit. Cookies help make your experience on our website better and faster.
We use cookies to:
Most cookies cannot harm your computer. They just contain small pieces of information that help websites work better. You can turn off cookies in your web browser, but this might make some parts of our website not work properly.
We use special tools to understand how people use our website. These tools help us see which pages people visit most and where people have trouble using our site. This information helps us make our website better for everyone.
These tracking tools do not tell us who you are personally. They just show us patterns of how people use our website. For example, we might learn that most people visit our benefits page before ordering RespoClear.
You have the right to see what information we have about you. If you want to know what personal details we have stored, just send us an email and ask. We will show you all the information we have collected about you.
This includes your order history, contact information, and any emails or messages you have sent us. We will send this information to you in a format that is easy to understand.
If any of your information is wrong, you can ask us to fix it. For example, if we have the wrong email address or shipping address, we will update it for you. You can also update your information by logging into your account on our website.
Keeping your information correct is important so we can send your orders to the right place and contact you when needed.
You can ask us to delete your personal information from our systems. We will remove your information unless we need to keep it for legal reasons or to protect against fraud. Some information, like order records, we might need to keep for business and tax purposes.
To request deletion of your information:
You can stop receiving our marketing emails anytime you want. Every email we send has an "unsubscribe" link at the bottom. Click this link and we will stop sending you promotional emails.
Even if you unsubscribe from marketing emails, we might still need to send you important messages about your orders or account. These are necessary emails that help us provide good customer service.
RespoClear supplements are made for adults, not children. Our website is designed for people who are 18 years old or older. We do not knowingly collect information from children under 13 years old without permission from their parents.
If you are under 18, please ask your parents or guardians before using our website or giving us any personal information. If we discover that we have collected information from a child under 13, we will delete that information immediately.
If you are a parent and think your child has given us their information, please contact us right away. We will remove any information we have collected from children under 13. Parents can also ask to see what information we might have about their children.
Sometimes we need to change this privacy policy. This might happen when we add new features to our website, change how we handle information, or when laws change. When we make important changes, we will let you know.
We will tell you about changes by:
We recommend checking this page occasionally to see if there are any updates. The date at the top of this policy shows when it was last updated.
New privacy policy changes become active 30 days after we post them. This gives you time to read the changes and decide if you agree with them. If you continue using our website after the changes take effect, it means you accept the new policy.
If you do not agree with the changes, you can contact us to delete your account and information before the new policy takes effect.
If you have any questions about this privacy policy or how we handle your information, we are here to help! You can contact us anytime and we will answer your questions in simple, easy-to-understand language.
Email us at: contact@us-respoclear.com
Our customer service team responds within 24 hours on business days.